This amazing condition 32GB HTC One M9 in Gunmetal Grey has only one blemish, a small hairline crack on the rear camera lens. This does not show up in photos and is so subtle it took me months to notice! The phone will come factory reset (as new) in its original packaging with all accessories. Please note that the accessories have been opened but are in good working order. I have really enjoyed using what is arguably the best smartphone of 2015! I find the 5 inch screen to be a perfect balance of comfort and screen size, the speed of the phone is brilliant and it's 32GB will be near impossible to fill up! Perhaps the phone's most impressive feature is the stylish all aluminium body, which gives the phone a solid, premium, feel. This phone also comes with a bubble free, "hard as diamonds," tempered glass screen protector - and optionally a stylish phone case! It comes UNLOCKED for use with ANY NETWORK's Micro SIM. If you have a Nano SIM you can get an adapter or if you have a full size SIM you can get them professionally cut. Alternatively most networks will swap SIM size free of charge. There is absolutely no reason not to buy this amazing quality phone at a bargain!