Includes a strip down, with fan and vents unblocked and cleaned to stop overheating, new thermal paste, clean of internal components, rebuild and a clean and polish. Also includes a full format and reinstall of Windows, (or a repair/fix if preferred), with your details, plus all updates. Your choice of browser with Java, Silverlight, Flash, Adblock Plus, free Antivirus and Anti-malware software installed, updated and scanned, ready to go straight online. No bloatware, so faster than new!